POLICY

STORE POLICY

Each MAZON piece is made to order in New York, in collaboration with our local atelier. Production begins once your order has been confirmed and all specifications have been finalized.

Please allow one to two weeks for production.

Once your order is placed, our team will review the details and contact you by email to confirm any special requests, measurements, or specifications. Upon final confirmation, your order enters production the following business day.

Complimentary standard shipping is offered on all orders. Expedited shipping is available for an additional charge.

Please allow 3–5 business days for ground delivery or 1–2 business days for express shipping, following dispatch.

Local delivery may be arranged on all New York City orders.

If your order is required by a specific date, please contact studio@mazon-ny.com before placing your order. Requests for an earlier delivery are subject to confirmation.

As each piece is produced specifically for you, returns are only available for store credit.

Items must be unworn, unused, unaltered, and returned in their original condition. Please contact studio@mazon-ny.com to initiate a return.

For requests beyond the existing collection, including modifications to silhouette, fabrication, or finishing, please contact info@mazon-ny.com.

Orders may be cancelled before production begins. Once an order has entered production, it can no longer be cancelled.

To request a cancellation, please contact studio@mazon-ny.com.

Alterations are available for all MAZON pieces. Our team is available to review and confirm requested adjustments on an individual basis.

Minor alterations are complimentary. More extensive alterations may be subject to an additional charge, which will be confirmed with you in advance.

To initiate an alteration, please contact studio@mazon-ny.com